loading spinner

Frequently asked questions - FAQ

Filter by category: 

Thank you, moderator will answer as soon as possible!
Ask a question
hide form

General technical questions

> Please explain what is the difference between CARTA+ and the old EINK screens?

> My device seem to stuck in boot loop / shows error messages. What can I do?

Payment, Shipping, Refund, Upgrade

> I'm not a EU resident traveling to Europe next week. Can I purchase tax free in your store?

> I am not from EU. Why do you offer just UPS Shipping to my country?

> I am not from EU. Are there any additional import fees at the time of delivery?

> I am not EU citizen, do I have to pay your VAT of 19% ?

> We are an EU company. Do we have to pay your VAT of 19% ?