Shipping is an unavoidable part of order processing in an online shop.
In most cases, we process orders very quickly and dispatch them on the same day the order is placed.
To help you better understand how this process works in our shop, please read the following important information.
After an order has been placed, its status is usually changed shortly afterwards to either “Processing” or “Preparing for shipment.” What exactly does this mean?
The status “Processing” means that the ordered products are currently not in stock in our German warehouse and are mostly already on their way to us from our supplier. As a rule, we receive replenishment for the products we offer approximately every 10–12 days. Especially in the case of highly demanded new releases, it may happen that the previously delivered quantity sells out faster than the next batch can be produced and delivered. This leads sometimes to short waiting times. In most cases, this is only a matter of a few days. During this time, the order remains in “Processing” status.
The status “Preparing for shipment” is set when the ordered products are either already in stock or when the arrival of the current replenishment is expected in our warehouse within 1–2 days according to the tracking information.
During shipment preparation, your address details are checked and the shipping documents are created.
Important: As soon as a shipping label has been created with the shipping carrier (UPS or DHL), the tracking links are made available immediately. As a result, the order status automatically changes to “Fullfiled”, and a corresponding notification is sent to the customer. Please understand that at this point the shipment may not yet have physically left our warehouse. It has initially only been electronically announced to the carrier.
Particularly during new product launches with high demand or during general peak periods, we sometimes have to prepare large numbers of orders or pre-orders within a very short time. Unfortunately, this can inevitably lead to overload or backlog in our shipping process. Therefore, in rare cases, there may be some delay between the creation of the shipping label and the actual dispatch of the shipment.
We therefore kindly ask you to refrain from contacting us about delays in tracking updates wherever possible. Especially during peak periods, such inquiries create additional and avoidable workload and lead to longer response times for other customer inquiries.
If you are affected by such a situation, we kindly ask for a little patience and thank you very much for your understanding. We are able to offer our competitive prices only because we keep our personnel costs as efficient as possible.
Unfortunately, we have no influence over unexpected delivery delays caused by the transport company. However, we do everything we can to process and dispatch your order as quickly as possible.
We ship worldwide from our German warehouse. For deliveries to EU countries, our customers do not have to pay any additional import charges.
For deliveries to addresses outside the EU, German VAT is not charged. However, import duties, customs charges, or other fees may apply in the destination country. As we cannot be familiar with the detailed import regulations of every country, we kindly ask you to contact the relevant local authorities in your country directly if you have any questions about this.