Conditions of Use
The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and the Trader (hereafter referred to as Our Company or We). Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to you and Our Company as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us.
There is only one way of placing an order - by Internet on our website: http://www.ereader-store.de (24 hours a day and 7 days a week)
We will send you confirmation by e-mail that we have received your order.
The ordering process consists of four (4) easy steps. Once you have chosen the products you would like to buy and have confirmed your basket, you must:
- log in;
- choose your delivery method;
- accept the general terms and conditions of sale by ticking the box reserved to this effect on the order summary page (entitled « Order summary »);
- select your method of payment.
Once you have chosen your method of payment, you must pay for your order. After your ordered goods have been delivered to your shipping address, the purchase agreement made with our company will be considered as legally finalised.
3. Product information
Our Company takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products; this however, within the technical limits that exist and with respect for the best standards on the market.
The prices indicated on the Site are in Euros and include all German taxes (if applicale) but do not include delivery and possibly import taxes and fees of customers country. The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.
Please note that we will honour your order while stock is available.
In the event where one of the products ordered is not in stock, we will contact you in less than 15 days as of your order date to inform you how long it will be before we are able to deliver the product.
If there are certain products that are temporarily unavailable, we will send the available products and will pay the shipping fees for the rest of the order. We will offer you a replacement for an unavailable product, a product of equal price and quality.
If you choose to refuse, we will reimburse the unavailable product. If you wish to return it to us in the conditions outlined in article 9 (right of retraction – satisfied or reimbursed), the fees will be covered by us.
6. Delivery methods
Our Company will endeavour to ship by the route which Our Company in its absolute discretion considers to be the most practical considering costs and the required date of delivery.
The products bought on the Site will be delivered wordwide. Your order will be delivered to the address you indicated when you placed your order. In case your order cannot be delivered to the registered shipping address (e.g. the address is incorrect), shipping costs for return of the sending to our warehouse will be charged to the customer.
Our Company does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period, no reimbursement or re-delivery will take place.
Upon reception of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by e-mail:
7. Secure payment
Our Company offers different methods of payment and guarantee the security of your payments.
8. Right of Retraction - Satisfied or your money back
Our Company allows you 7 days (for customer from EU 14 days) to return a product that you are not satisfied with (applies to consumers, not for companies). Your right of retraction starts from the moment your order is delivered. You can return the product within this time period, at your own expense, accompanied by your invoice and a completed and signed return goods voucher.
Very important! Especially for customers from abroad of EU we request that you send us the merchandise using our UPS return label only. We will send it by email after authorisation of your return. Other kind of sending would cause extraordinary charges by customs clearance on our side, which will be not accepted and the sending will be returned to the customers on his expenses.
UPS shipping fee of the return consignment will be calculated depending on location of senders, remain the customer’s responsibility and will be deducted from your refund. The customer will be informed about current amount of shipping fees during RMA.The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.
All Information stored on a digital support (memory card, hard drive etc.) and sent back to Our Company by the User will not be kept. The deadlines mentioned above are effective as of the date of reception of the order.
If tests need to be carried out on the product, in the framework of the right of retraction, our Company will do its best to reimburse the User as quickly as possible. This time period will depend on the nature of the technical tests performed by the After-Sales Service of your product’s manufacturer, for a maximum period of 30 days.
Your product must be complete and in "as new" condition (i.e. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging). It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it. By following the steps above you will receive a full refund for the price of the product.
Please note that shipping and possible payment fees are the client’s responsibility. The client is responsible for any damage done during the shipping of the returned goods.
Returned products can only be accepted for products in their original state, notably with respect to their packaging, accessories and manuals.
In the event the delivered product does not conform to the description of purchased product (which means a different product by senders mistake has been delivered as ordered), or the delivered product has a malfunction, or has been damaged during transportation, the User has to inform the Trader immediately about the problem. The Trader will replace the product as soon as possible on own expenses. In event the affected User changes his mind, refuses the replacement offer and decides to cancel his order, the user will be still responsible for shipping costs of delivered product.
10. Guarantees and After-Sales Service
All products sold by us come with a manufacturer’s warranty. The period and coverage of this warranty is defined by the product purchased and the brand.
The warranties given by our Company do not cover:
-replacement of consumables (batteries, light bulbs, fuses, recording heads or lasers etc.),
-the abnormal use or non-conforming usage of products. We ask that you consult the user’s manual provided with the products-malfunctioning due to accessories (power cables etc.)
-damage from external sources (shocks, accidents, electricity current fluctuations etc.).
In all cases, our Company will not be held responsible in the event that the manufacturer refuses to honour the warranty due to, but not limited to, any of the above noted reasons. In the event where the manufacturer will not provide service under warranty, an estimate of the cost of the repair will be given to the customer.
If there is a fault with your product within 24 months of delivery (or other defects with your order), we will normally offer a prompt repair, exchange. You will always have the option of an exchange or refund if the fault occurs within 7 days of delivery. In all cases we reserve the right to inspect the product and verify the fault.
To qualify for a refund or exchange, the product must be in “as new” condition, and complete, with any accessories and free gifts offered with it (and the original box and packaging). This warranty does not cover faults caused by accident, neglect, misuse or normal wear and tear. Mechanical damages on devices (like e.g. broken/splitted screens of eReaders), caused during use by customer, are excluded from any kind of warranty.? Any refund due to a fault or other defect will include a refund of the applicable delivery charge.
In warranty case the shipping of affected goods to our maintenance office from abroad of Germany is always on expenses and responsibility of customers. If you are not agree with this agreement, please don't place your order in our store.
Our Company will not be held liable for poor use and its consequences on the products purchased from our Site. Although our products have performance that is compatible with professional usage, our Company does not sell products for professional usage.
12. Commentary, criticism, communication
Any opinions left by Our Company's Users are screened and moderated by the marketing team.
If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), we reserve the right to refuse it or to modify it.
13. Protection of personal data
Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order.
By registering on the Site, you agree to provide us with sincere and true information as it concerns you.
You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Our Company to find out what personal information they have concerning you. You may at any time, and by request, modify this information. If you accepted to receive our promotional e-mails when you registered on the Site, offers including new items, clearance, exclusivities, good deals etc. will be sent to you.
If you so accepted as of registration on the Site, we may send you information concerning particular and occasional promotions.
We would like to remind you that cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Before any information is recorded, an alert message will ask you whether you would like to enable cookies, and you may refuse if you wish. Cookies do not contain any confidential information about you.
14. Intellectual ownership
All the content on the our site (illustrations, texts, names, brand names, images and videos) is the property of Our Company, our co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Our Company.
All information, content, files and software offered by our services is protected by International law concerning intellectual ownership and copyright.
We cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
We will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
15. Waste Electrical and Electronic Equipment (WEEE)
The Waste Electrical and Electronic Equipment Directive (WEEE Directive) aims to minimise the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of WEEE going to landfill.