Terms and conditions
1. introduction
The following general terms and conditions of sale exclusively govern the contractual relationship between the user (hereinafter referred to as "you") and the merchant (hereinafter referred to as "our company" or "we"). Both parties accept these conditions without reservation. These general terms and conditions of sale are the only terms and conditions applicable and supersede all other terms and conditions, except in the case of an express prior written agreement. We assume that by confirming your order, you accept our general conditions of sale without reservation after having read them. These general terms and conditions of sale are important to you and our company because they serve to protect your rights as a valued customer and our rights as a company, and to establish an understanding between us.
2. order
There is only one way to place an order - via internet on our website: https://ereader.store (24 hours a day and 7 days a week).
You will receive an e-mail confirmation from us that we have received your order.
The ordering process consists of four (4) simple steps. Once you have selected the products you wish to purchase and confirmed your shopping cart, you must:
- Log in;
- select your shipping method;
- accept the Terms and Conditions by checking the appropriate box on the Order Summary page (titled "Order Summary");
- Select your payment method.
Once you have chosen your payment method, you must pay for your order. After your ordered goods have been delivered to your delivery address, the purchase contract concluded with our company is considered legally binding.
We always try to process orders as quickly as possible. Please note that order cancellation is possible only as long as the order is not yet in the status "Preparing for dispatch". After that, the order can not be canceled for logistical reasons. In this case, if a customer has changed his mind, the only way to get a refund would be to return the order to the warehouse (see the return part of this agreement).
3. information about the product
Our company takes great care in publishing information about the essential characteristics of our products, especially in the technical descriptions coming from our partners and suppliers and the photos illustrating the products, but within the existing technical limits and taking into account the best standards on the market.
4. prices
The prices indicated on the website are in Euro and include all German taxes (if applicable), but do not include delivery costs and possible import taxes and fees of the customer's country. The selected possible delivery costs will be displayed to the user during product selection and will be charged at the end of the order in addition to the price of the products. We reserve the right to change our prices at any time, but the current prices displayed on the website at the time of ordering will apply.
5. availability
Please note that we will honor your order while supplies last.
If any of the products you ordered are out of stock, we will contact you within 15 days of your order to let you know how long it will be before we can deliver the product.
If certain products from your order list are temporarily unavailable, we will send the available products and cover the shipping costs for the remainder of the order. We will offer you a replacement for an unavailable product, a product of the same price and quality.
If you refuse, we will refund the unavailable product.
6. delivery methods
Our Company will endeavor to ship by the method that our Company, in its sole discretion, deems most practical, taking into account the cost and desired delivery date.
Products purchased from the Store will be shipped worldwide.
Your order will be delivered to the address you provided when placing your order. If your order cannot be delivered to the delivery address provided (for example, because the address is incorrect or the shipment has been refused), the customer will be charged the shipping cost of returning the shipment to our warehouse. Subsequent return shipping costs will be charged to the customer in this case: Non-EU countries and EU island countries - EUR 60. EU countries - EUR 45, Germany - EUR 15.
Our company does everything in its power to comply with the delivery times indicated on the website. However, we cannot be held responsible for the consequences of a late delivery or loss of a package caused by a third party in charge of the delivery or by you or by an unforeseen event or force majeure. If you do not receive your package within the specified time frame, an investigation will be conducted with the carrier which may take several days after receipt of your claim. No refund or redelivery will be made during this period.
Upon receipt of your order, we recommend that you check the products against the order you placed with us and note any irregularities on the delivery bill, without forgetting to sign it. Without prejudice to the applicable legal guarantees, we recommend that you report any reservations regarding non-functioning products as soon as possible on the day of delivery by email: service@ereader.store
8. the right of withdrawal.
This right expressly applies only to consumers, not to companies.
EU customers. Under EU law, if you are not satisfied with a product, you may return it within 14 days of receiving your order.
This return policy only applies to products that are returned in their original, fully functional condition (storage box, accessories, user manual, etc.). Products that are damaged, not in their original packaging, or whose packaging is worn beyond just opening the product will not be refunded. The returned product must be complete and in like-new condition (i.e. if you opened the box to inspect the product as you would in a store, you must do so without damaging or marking the product or box).
Note to smokers. We do not accept returns of products that have an intense odor of tobacco smoke. These products cannot be restocked and will be sorted out as totally damaged products! Please understand that such return will not be accepted and these products will be returned to the customer at the customer's expense.
Customers from non-EU countries can also return their goods within 7 days of receipt, but only if the goods do not correspond to the description, i.e. if they are wrong or defective.
Your item will be replaced free of charge for you.
The following situations are not included:
1. an item that you claim is not as described, but you cannot prove this.
2. the item is as described, but you no longer want it.
3. the defects of the item were caused by the customer.
Your right of withdrawal starts the moment your order is delivered (first day). Within this period you can return the goods at your own expense, enclosing your invoice and a completed and return bill.
Attention, we require that a purchased product is physically returned or at least sent to our warehouse within the time limit. Otherwise, the order will be considered completed and a return will not be possible.
9. returns
The customer is responsible for the proper packaging of the returned goods. Any transport damage to the returned goods is at the risk of the customer and will be charged to the customer.
Exception Agreement on the sharing of shipping costs in the event of a return. The EU return/refund regulations require the merchant to reimburse the buyer for shipping costs in the event of a return. However, this regulation means the cheapest standard shipping such as Deutsche Post, whose insurance does not cover the value of our products and also does not allow the shipping of devices with Li-Po batteries (especially for shipping destinations outside Germany). When selling high value products with Li-Ion batteries, we are forced to offer the more expensive premium shipping with UPS or DHL International with high value insurance. This means that if a purchase is returned in full (if authorized), the additional cost of premium shipping will apply. For returns under 1200 EUR, a lump sum of 20 EUR will be deducted from the refund to cover these additional costs. For returns of higher value, this amount will be calculated and charged separately. This rule also applies to products that were originally delivered with the "free shipping" option, but were delivered with the premium shipping service. When you place your order in our store, you accept this agreement.
Any information stored on digital media (memory card, hard drive, etc.) that is returned to our company by the user will not be retained.
If tests need to be performed on the product as part of the right of withdrawal, our company will do its best to reimburse the user as soon as possible. This period will depend on the type of technical tests performed by the customer service department of the manufacturer of your product and will not exceed 14 days. The above deadlines are valid from the date of receipt of the order.
10. service after the sale. Warranty and support
10.1 Scope of application
These General Terms and Conditions for After-Sales Service apply only to the after-sales service provided for the products sold by our company.
10.2 Support
If the customer experiences a malfunction, requests technical information or has a usage problem, we recommend that the customer first check our FAQ page or FAQ page of the manufacturer for a solution. If this does not lead to the solution of the problem, you should contact us via our contact form or
contact our customer service by e-mail at service@ereader.store.
10.3. warranty
10.3.1 FAILURE OF THE DEVICE AFTER DELIVERY. This refers to a newly delivered device that does not function correctly immediately after unpacking. In this case, the customer must contact Customer Service to determine if the problem is due to improper use of the equipment. If a return is required, the unit must be returned complete with all accessories, the completed return form, and the purchase invoice. If the defect is confirmed by our customer service department, the product will be replaced or repaired according to the customer's request.
10.3.2 Warranty Period. The contractual warranty period for our products is two years for EU consumers and one year for non-EU consumers or businesses. The warranty period runs from the date of purchase indicated on the invoice.
10.3.3 Conditions. EREADER STORE's customer service department will accept defective products under warranty on the sole condition that a request for return has been submitted to and confirmed by our company. EREADER STORE will confirm the acceptance of the return by sending a confirmation e-mail.
10.3.4 Required Documentation. EREADER STORE's Customer Service Department will accept the defective product(s) under warranty on the sole condition that the defect has been clearly defined, and upon receipt of the following documents:
- a copy of the invoice indicating the date of purchase, product type
- description of the defect and serial number of the product
10.3.5 Exclusion of warranty. The warranty of EREADER STORE is not applicable:
- To accessories such as cables, batteries, covers, but not limited to;
- To normal wear and tear of the product, including aging of the case, external connectors and accessories;
- Any software errors or limitations in the native programs that can be expected to be corrected by updates or the use of alternative software.
- Damage caused by third-party software.
- In case of repairs or interventions on the product by unauthorized personnel;
- In case of shock or damage during transportation directly or indirectly related to the product warranty;
- For the installation or use of the product contrary to the technical and safety standards, especially for the use of the product contrary to the guidelines indicated in the user manual and in the safety instructions of the product;
- To failures, defects, faults caused by corrosion, rust, dryness, humidity, excessive temperatures, sand or dust, oxidation;
- Any mechanical damages such as a broken screen, damaged housing parts, etc.
- Damage caused by acts of God, such as fires, floods, earthquakes and other natural disasters.
10.4 Warranty for repairs
10.4.1 Repairs, modifications or replacement of defective parts during the warranty period do not extend the warranty period.
10.5 Transportation
10.5.1 Charges. Shipping charges for returned products will be shared as described below:
- Shipping charges for returning defective products to EREADER STORE Customer Service will be borne by the Customer.
- Shipping costs for delivery of repaired or replaced products to the Customer's address will be borne by EREADER STORE.
10.5.2 Conditions. The product(s) must be returned in its (their) original packaging with its (their) accessories (cables, power adapters, etc.), unless expressly stated otherwise. In case of repair, if the customer has kept the original packaging, he/she must take care to pack the product safely. The return of the product is at the customer's own risk. Name, address, telephone number, e-mail address and order number must be indicated on the package with the returned product.
10.5.3 It is not allowed to drop off or pick up the returned products in the premises of EREADER STORE.
10.5.4. the customer is responsible for timely backup of his data, especially before repair orders. Errors on the motherboard may lead to data loss. It may also be necessary
10.6. procedure
10.6.1 Reseller with Internal Customer Service. The end customer must return the defective Product to the after-sales service of the reseller from whom the Product was purchased in order for the reseller to take back the Product.
10.6.2 Direct sales and sales by resellers without internal after-sales service. The end customer must return the defective product to EREADER STORE customer service.
10.7. Return for service. Management
10.7.1 Address. Any Product return must be made within fifteen (15) days of the Customer's receipt of the return confirmation from EREADER STORE After Sales Service and sent to the address indicated in the confirmation.
10.7.2 Registration. Each device received from EREADER STORE Service will be subject to digital registration in our system.
Any product returned incomplete (without packaging, without accessories essential for proper functioning, such as pen, power adapter, cable) will be subject to a deduction of one missing item on the credit note, if applicable.
10.7.3 If a returned product does not meet the return request or any of the return conditions are not met, the product will be returned at the customer's expense.
10.7.4 If the returned product is found to be in perfect working condition (claimed malfunction could not be confirmed), EREADER STORE Customer Service will charge the Customer an amount of 40 EUR for conducting technical tests. The shipping costs for returning a faultless product to the customer will be charged to the customer. EREADER STORE will keep faultless or improperly returned products for a maximum period of 1 (one) month. After this period, EREADER STORE reserves the right to destroy and dispose of the products.
10.7.5 Diagnosis. Upon receipt of the returned product by our customer service department, a fault diagnosis will be made. If the Product is still covered under warranty, it will be repaired, replaced (subject to availability), or a credit note will be issued (if repair or replacement is not possible). The issuance of a credit note applies only to the products purchased directly from EREADER STORE.
10.7.6 Duration of repair. EREADER STORE undertakes to repair, replace or issue a credit note for the returned Product as soon as possible. The average duration of a repair or replacement is usually fifteen (15) business days, but not limited. This time period is provided for informational purposes only and does not give rise to any compensation should this time period be exceeded.
10.7.7 Follow-up. If the Customer wishes to be informed about the status of the repair of a returned Product, he/she must request it by sending an email to service@ereader.store and indicate in the email the ORDER number of his/her return.
10.8 Complaints
The product, even if delivered free of charge, is shipped at the recipient's own risk. EREADER STORE is not responsible for any damage or loss that occurred during transportation. The transfer of risk takes place when the goods are picked up by the carrier at the premises of EREADER STORE. Upon receipt of the goods, the recipient must inspect the goods and, if any product is missing or damaged, make a reservation. The recipient is obliged to inform the carrier within 2 (two) working days of receipt of the goods, by registered mail, of any damage or loss found upon receipt of the goods and to claim the damaged or missing goods from the carrier.
10.9.PRODUCT OUT OF WARRANTY
If the product has a defect within three years from the date of purchase, the customer may request maintenance services for a fee. The customer may request a detailed repair estimate.
After three years from the date of purchase, we reserve the right to discontinue support for discontinued products.
11. responsibility
Our company is not responsible for improper use and its consequences for the products purchased on our website. Although our products have performance consistent with professional use, our company does not sell products for professional use.
12. comment, criticism, communication
All opinions left by users of our company are reviewed and moderated by the marketing team.
If the comments are against the law or inappropriate (abusive advertising, slander, insults, comments taken out of context...), we reserve the right to reject or modify them.
13. protection of personal data
Since the data you provide is essential for the processing and delivery of orders, for invoicing and for the preparation of warranty contracts, failure to provide this data will result in the cancellation of your order.
By registering on the website, you undertake to provide us with honest and truthful information concerning you.
You have a permanent right to access and rectify any information concerning you in accordance with European and national laws (article 34 of the law of January 6, 1978). You may at any time make a request to our company to know what personal information it holds about you. You can change this information at any time and upon request. If you have agreed to receive our promotional emails when registering on the website, you will be sent offers such as new items, clearance sales, exclusive offers, bargains, etc.
If you have agreed when registering on the website, we may send you information about special and occasional promotions.
We would like to remind you that cookies store certain information on your hard drive. This information allows us to compile statistics based on the data of visitors to our website and to suggest products that may interest you, depending on the items you have selected during a previous visit to the website. Before any information is recorded, a warning message will ask you if you wish to allow cookies, which you can decline if you wish. Cookies do not contain any confidential information about you.
14. Intellectual property
All content on our website (images, text, names, brand names, pictures and videos) is the property of our company, contractors or partners. Any partial or total reproduction of this content, by whatever means and on whatever support, is subject to the prior and express authorization of our company.
All information, content, files and software offered by our services are protected by international law regarding intellectual property and copyright.
We cannot give you the right to copy, display or distribute content for which you do not own the intellectual rights. Any fraudulent use of this content that infringes the rights of third parties is a criminal offense of counterfeiting, which is strictly punishable under intellectual property law.
We cannot be held responsible under any circumstances if a user violates the rights of a third party through his or her activities on the Website.
15 Waste Electrical and Electronic Equipment (WEEE).
The Waste Electrical and Electronic Equipment (WEEE) Directive aims to minimize the impact of electrical and electronic equipment on the environment by promoting reuse and recycling and reducing the amount of WEEE going to landfill.
These terms and conditions are subject to change without prior notice from EREADER STORE.