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Terms and Conditions of Use 

1. Introduction

The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and the Trader (hereafter referred to as Our Company or We). Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to you and Our Company as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us.

2. Ordering

There is only one way of placing an order - by Internet on our website: https://ereader.store (24 hours a day and 7 days a week)

We will send you confirmation by e-mail that we have received your order. 

The ordering process consists of four (4) easy steps. Once you have chosen the products you would like to buy and have confirmed your basket, you must:

- log in;

- choose your delivery method;

- accept the general terms and conditions of sale by ticking the box reserved to this effect on the order summary page (entitled « Order summary »);

- select your method of payment.

Once you have chosen your method of payment, you must pay for your order. After your ordered goods have been delivered to your shipping address, the purchase agreement made with our company will be considered as legally finalized.  

We are always trying to process orders as soon as possible. Please note - order cancellation is only possible as long as the order has not been set in the "Preparation for Dispatch" state. Afterward, because of logistical reasons, the order cannot be canceled anymore. In such case, if a customer  has changed his mind, the only way to get a refund would be  to return the order back to the warehouse (see return part of this agreement) 

3. Product information

Our Company takes great care when putting information online with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products; this, however, within the technical limits that exist and with respect for the best standards on the market. 

4. Prices

The prices indicated on the Site are in Euros and include all German taxes (if applicable) but do not include delivery and possibly import taxes and fees of customers country. The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.

5. Availability

Please note that we will honor your order while the stock is available. 
In the event where one of the products ordered is not in stock, we will contact you in less than 15 days as of your order date to inform you how long it will be before we are able to deliver the product.

If there are certain products that are temporarily unavailable, we will send the available products and will pay the shipping fees for the rest of the order. We will offer you a replacement for an unavailable product, a product of equal price and quality.
If you choose to refuse, we will reimburse the unavailable product.

6. Delivery methods

Our Company will endeavor to ship by the route which Our Company in its absolute discretion considers to be the most practical considering costs and the required date of delivery.

The products bought in the Store will be delivered worldwide.

Your order will be delivered to the address you indicated when you placed your order. In case your order cannot be delivered to the registered shipping address (e.g. the address is incorrect or acceptance the sending has been denied), shipping costs for the return of the sending to our warehouse will be charged to the customer. Following return shipping cost in such a case will be charged to the customer: Non-EU countries and EU Island countries - EUR 60. EU-countries  - EUR 45, Germany - EUR 15.

Our Company does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period, no reimbursement or re-delivery will take place. 

Upon reception of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by e-mail: service@ereader.store

7. Secure payment

Our Company offers different methods of payment and guarantee the security of your payments.

8. The right of Retraction.

This right explicitly applies to consumers only, not for companies.

Customers from the EU. According to EU law, we allow returning a product that you are not satisfied with within 14 days after you have received your order.

The present right of return only applies to products that are returned in their original, complete working conditions (storage box, accessories, user guide, etc.). Any product that has been damaged, or is not in its original storage box, or has the storage box that has been worn beyond simply opening the product, will not be refunded. Returned product must be complete and in "as new" condition (i.e. if you have opened the box to examine the product like in a store, you must have done so without damaging or marking the product or the storage box).
Note for smokers. We do not accept returns of products that have an intense smell of tobacco smoke. These products can no longer be re-stocked and would be sorted out as totally damaged products! Please understand that such a return will not be accepted and these products will be returned to customers at the expense of the customer.

Customers from Non-EU countries are also allowed to return their purchase within 7 days after arrival, but only if the items you received are not as described - that means wrong or defective products.
Your item will be replaced free of costs for you.

The following situations are not included:
1. An item you claim is not as described, but you can't prove that.
2. Items are as described, but you no longer want them.
3. Defects on Item were caused by the customer.

Your right of retraction starts from the moment your order is delivered (day one). You can return the product within this time period, at your own expense, accompanied by your invoice and a completed and signed return goods voucher.

Attention, we demand that a purchased product must be physically returned or at least shipped to our warehouse within of the granted period. Otherwise, the order is considered as completed and a return is not possible anymore.

9. Returns

The customer is responsible for the proper packaging of the returned goods. Any damages on returned goods, caused during transportation are on the risk of the customer and will be charged to the customer.

Exception Agreement regarding sharing of shipment costs in case of a return. The EU-return/refund rules demands to refund charged shipping costs for shipping from the trader to the buyer in case of a return.  This rule means, however, the cheapest standard shipping such as German Post, whose insurance does not cover the value of our products and which also does not allow the shipment of devices with Li-Po batteries (especially for shipping destinations outside of Germany).  Selling high valued products with Li-Ion batteries inside, we are forced to offer the more expensive, premium shipping service fulfilled by UPS or DHL International with high-value insurance. This means, in case of complete return of a purchase (if authorized)  the additional costs for premium shipping. For returned purchases below 1200 EUR, a lump sum of 20 EUR will be deducted from the refund to cover those additional costs. For higher valued returns this sum will be calculated separately. This rule also applies to products that come initially with the free shipping option, but have been delivered using premium shipping service. Placing your order in our store, you accept this agreement.

All information stored on digital support (memory card, hard drive, etc.) and sent back to Our Company by the User will not be kept.

If tests need to be carried out on the product, in the framework of the right of retraction, our Company will do its best to reimburse the User as quickly as possible. This time period will depend on the nature of the technical tests performed by the After-Sales Service of your product’s manufacturer, for a maximum period of 30 days. The deadlines mentioned above are effective as of the date of reception of the order.

10. After-Sales Service. Warranty and Support

10.1. Scope
These terms and conditions of After-Sales Service apply to the after-sales service provided for items sold by our company only.

10.2. Support
If the customer notices a malfunction, would like to obtain technical information or encounters a usage problem, we advise first to check for a solution by visiting our FAQ page. If this does not solve their issue, they should contact us using our contact form or
contact our After-Sales Service by email at service@ereader.store.

10.3. Warranty
10.3.1 OUT-OF-BOX FAILURE. This means a new supplied device that does not function correctly immediately after unboxing. In this case, the customer must contact the After Sales Service to determine whether the problem is due to misuse of the device. If a return is necessary, the device must be returned complete with all its accessories, the completed product return form, and the purchase invoice. If the defect is confirmed by our After Sales Service, the product will be replaced or repaired according to the wishes of the customer.
10.3.2. Warranty period. The contractual warranty period for our products is fixed at two years for consumers from the EU and one year for non-EU consumers or companies. The warranty period runs from the date of purchase indicated on the invoice.
10.3.3. Conditions. EREADER STORE After-Sales Service will accept defective product(s) in the scope of warranty coverage at the sole condition that a request for return has been made to and confirmed by our company. EREADER STORE will confirm acceptance of the return by sending the confirmation by email.
10.3.4. Required documentation. EREADER STORE After-Sales Service will accept defective product(s) in the scope of warranty coverage at the sole condition that the defect has been clearly defined, and upon reception of the following documents:-
A copy of the invoice, indicating the date of purchase, the type of product
- Failure description and serial number of the product
10.3.5. Warranty Exclusions. EREADER STORE's warranty shall not apply:
- To accessories such as but not limited to cables, batteries, covers;
- To normal wear of the product including the aging of housing, external ports, and accessories.;
- Any software errors or limitations in the native system programs, which can be expected being resolved by updates or the use of alternative software.
- Damages caused by third-party software.
- In case of repair or intervention on the product by any unauthorized personnel;
- To shocks or damages occurred during transportation directly or indirectly linked to the product’s warranty;
- To the installation or use of the product in contradiction with technical and safety standards, notably, use of the product in contradiction with the guidelines indicated in the product’s user manual and safety instructions;
- To failures, defects, flaws caused by corrosion, rust, drought, humidity, excessive temperatures, sand or dust, oxidization;
- Damage caused by force majeure, such as fires, floods, earthquakes, and other natural disasters

10.4. Warranty of repairs
10.4.1. Repairs, modifications, or replacements of defective parts during the warranty period do not extend the warranty period.

10.5. Transportation
10.5.1. Fees. The shipping fees for returned products will be shared as described hereinafter:
- Shipping fees for the return of defective products to EREADER STORE After-Sales Service will be borne by the client.
- Shipping fees for the delivery of repaired or exchanged products to the client’s address will be borne by EREADER STORE
10.5.2. Conditions. The product (s) must be returned in its original package with its accessories (cables,  AC  adapter,  etc.) unless expressly advised otherwise. In case of repair, if the client has kept the original packaging, the client must make sure to pack the product safely. The returned product is shipped at the client’s own risk.  The name,  address, telephone number, email address, and  ORDER number must be indicated on the parcel containing the returned product.
10.5.3. No handing-in or pick up of returned products is allowed in EREADER STORE premises.
10.5.4. Customer is responsible for the backup of his data in a good time and above all before repair orders. Errors on the motherboard can lead to data loss. It may also be necessary to replace the mainboard for repair or to reset the system to factory settings. In such cases, the Ereader Store cannot be held responsible for data loss.

10.6. Procedure
10.6.1. Reseller with internal   After-Sales   Service. The end-customer shall return the defective product to the  After-Sales Service of the reseller where the product has been purchased, so to allow the take-back of the product by the reseller.
10.6.2.  Direct sells and sells by Reseller without internal  After-Sales  Service. The end-customer shall return the defective product to EREADER STORE After-Sales Service.

10.7. Return management
10.7.1.  Address.  Every product return must be made within  15  (fifteen) days upon reception by the client of the return confirmation by EREADER STORE After Sales Service and sent to the address indicated in the confirmation.
10.7.2.  Registration.  Any device received by EREADER STORE Service will be subject to a digital registration in our system.
Any product returned incomplete (without packaging,   without accessory essential to its proper functioning such as but not limited to a stylus, AC adapter, cables) will be subject to a deduction of a missing item on the credit note, if applicable.
10.7.3. In the event of one returned product not complying with the return request or one of the return conditions not being respected, the product will be returned to the client at his expense.
10.7.4. If the returned product is found to be flawless,  EREADER STORE  After-Sales Service will charge the client a EUR40 amount for the performance of technical tests. The shipping fees for the return of a flawless product to the client are to be borne by the client.  READER STORE will store flawless or improperly returned products for a maximum period of  1  (one)  month.  After this period,  EREADER STORE  reserves the right to destroy and disposal the products.
10.7.5. Diagnosis. Upon reception of the returned product by our After-Sales Service, a diagnosis of failure is established. If the product is still in the scope of warranty, it will be repaired, exchanged (according to availabilities), or a credit note will be issued (in case of repair or replacement are impossible). The issuance of a credit note only applies to the products purchased directly from EREADER STORE.
10.7.6. Duration of repair. EREADER STORE commits to repair, exchange, or issue a credit note for the returned product as fast as it is possible. The average duration for a repair or an exchange is usually 15 (fifteen) working days, but not limited to. This duration is given for information purposes only and shall not give rise to any compensation of any sort in case this duration would be exceeded.
10.7.7. Tracking. If the client wishes to obtain updates on the repair of a returned product, his request must be sent by email on service@ereader.store, indicating in the email the ORDER number of his return.

10.8. Claims
The product, even if delivered free of charge, is shipped at the recipient’s own risk. EREADER STORE shall not be responsible for any damage or loss that occurred during transportation. Risk transfer occurs at the pick up of the goods by the transporter at EREADER STORE’s premises. Upon reception of the goods, the recipient shall check the goods and, if a product is found missing or damaged, issue a reservation. The recipient shall notify by registered letter the transporter of any damage or loss noted upon reception of the goods within 2 (two) working days following the reception of the goods, and claim the damaged or missing goods to the transporter.

If within three years from the date of purchase, the product has any faults, the customer can get maintenance services with a fee. The customer can ask for a detailed repair quotation.
After three years from the date of purchase, we reserve the right to quit the support of discontinued products.

11. Responsibility

Our Company will not be held liable for poor use and its consequences on the products purchased from our Site. Although our products have performance that is compatible with professional usage, our Company does not sell products for professional usage.

12. Commentary, criticism, communication

Any opinions left by our Company's users are screened and moderated by the marketing team.
If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), we reserve the right to refuse it or to modify it.

13. Protection of personal data

Since the details you give us are essential for the processing and delivery of orders, for billing, and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order. 
By registering on the Site, you agree to provide us with sincere and true information as it concerns you.

You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Our Company to find out what personal information they have concerning you. You may at any time, and by request, modify this information. If you accepted to receive our promotional e-mails when you registered on the Site, offers including new items, clearance, exclusivities, good deals, etc. will be sent to you.

If you so accepted as of registration on the Site, we may send you information concerning particular and occasional promotions. 

We would like to remind you that cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Before any information is recorded, an alert message will ask you whether you would like to enable cookies, and you may refuse if you wish. Cookies do not contain any confidential information about you.

14. Intellectual ownership

All the content on our site (illustrations, texts, names, brand names, images, and videos) is the property of our company, our co-contractors, or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by Our Company.
All information, content, files, and software offered by our services is protected by International law concerning intellectual ownership and copyright. 
We cannot give you the right to copy, display, or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offense of forgery, which is severely punished under the Intellectual Property Code.
We will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

15. Waste Electrical and Electronic Equipment (WEEE)

The Waste Electrical and Electronic Equipment Directive (WEEE Directive) aims to minimize the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of WEEE going to landfill.

These terms and conditions may be changed without prior notice by EREADER STORE